Zoho: Cloud Deployment Speeds SaaS Solutions

Data center building blocks from Intel accelerate Zoho's cloud-based application suite for business productivity.

The speed of business today mandates comprehensive and integrated software solutions for greater productivity and faster business insights. As a software-as-a-service (SaaS) provider, Zoho offers holistic and integrated software solutions to companies of all sizes. Zoho applications help customers manage multiple business processes like customer relationship management (CRM), human resources, and accounting. To best serve the millions of users who depend on Zoho applications, the Intel team worked closely with the company to enhance its comprehensive cloud solution. Hardware upgrades to the India data center included Intel® Xeon® Scalable processors, Intel® 3D NAND SSDs, and 25GbE Intel® Ethernet Adapters. Zoho applications, too, underwent scrutiny for potential areas of optimization. Because of these efforts, Zoho's holistic solution provides its ever-growing client base a faster, more robust user experience.

Challenge

  • Zoho's massive deployment relies on multiple data centers located in several countries. These data centers must deliver low latency, scalability, reliability, and compliance levels that customers' businesses require.
  • With many applications – including over 40 comprising its comprehensive Zoho One* suite alone – the SaaS provider's cloud infrastructure must allow fast application deployments, updates, and easy addition of new modules.
  • Zoho's data centers require underlying technologies which offer excellent price-performance, low power consumption, thermal efficiency, and more.

Solution

  • Working closely with Zoho to ensure a detailed understanding of its cloud infrastructure needs, the Intel team kicked off the eight-month collaboration process with a specially tailored “Deep Dive” workshop. During that time, the teams architected an ideal hardware solution to support Zoho's needs and performed application optimizations to get the most from the new hardware.
  • Before deployment, Intel's team engaged with Zoho to optimize, test, and benchmark Zoho applications using the latest Intel® technologies and software.
  • The team enhanced Zoho's infrastructure and applications to reduce latency, increase performance, and meet the regional regulatory requirements needed by Zoho customers.

Results

Several benefits from Intel® hardware implementation:

  • Intel® Xeon® Scalable processors offer up to 4x integer throughput performance1 2 compared to a four-to-five-year-old server.
  • Intel® 3D NAND SSD Data Center P4600 series offers a new design optimized for cloud storage architectures needing improved capacity, manageability, and reliability. Intel® 3D NAND SSD Data Center P4600 series enables greater read/write performance with 64k sequential read/ write up to 3280/2100 MB/s, and 4k random read/write up to 702,500/257,000 IOPS.3
  • 25GbE Intel® Ethernet Adapter XXV710-DA2 delivers 25GbE connectivity that is backward compatible to 1/10GbE making the migration to higher speeds easier. 25GbE Intel® Ethernet Adapter XXV710-DA2 also includes features like Intel® Ethernet Flow Director (Intel® Ethernet FD), an advanced traffic steering capability, which increases the number of transactions per second and reduces latency for cloud applications.4

Building a Faster Solution for Global SaaS Delivery

Around the globe, millions of concurrent users demand an agile experience from Zoho applications 24 hours a day. In addition to scalability and performance, security represents another major consideration for Zoho's deployment. Behind the scenes, customer' data must remain protected. In some cases, regionally specific and legally based compliance requirements also mandate careful governance of customer data.

Intel and Zoho teams collaborated on the herculean challenge of accelerating both Zoho's system architecture and the software running on it. Several hardware considerations also proved paramount to the data center implementation. Zoho also needed to derive the greatest data center efficiency, accounting for factors like power consumption, cooling, telemetry, and more. A proof-of-concept system helped evaluate and optimize the hardware configuration before implementation in Zoho's data center. As a result, the team had a clear picture of anticipated improvements, and the return on investments to expect.

“Millions of customers depend on Zoho to deliver a broad suite of applications for their mission-critical business processes and productivity each day. We cannot fail them. We chose Intel's end-to-end hardware and software solutions for their proven performance, scalability, and reliability to empower our global data centers.”

Shailesh Kumar Davey, vice president, Zoho

Optimizing Cloud Infrastructure for Enhanced Scale

Over an eight-month period of work together, Zoho and Intel scrutinized the existing solution for any bottlenecks that impeded customer experience. By optimizing Intel® hardware alongside Zoho's applications, the team ensured each application made the most of the new hardware.

Zoho's nine data centers in India, Europe, China, Singapore, Australia, and the United States meet a high standard for customer experience today. However, the enhanced cloud infrastructure and optimized applications deployed in the India data center pave the way for even more comprehensive and integrated Zoho solutions in the future.

A Better, Faster Cloud with Greater ROI

Zoho's SaaS solutions address major customer needs through a comprehensive software suite. Using Zoho's advanced tools, enterprises, and small and medium-sized businesses (SMBs) around the world improve employee productivity and integrate cross-company functions like CRM, human resources, and finance. When combined, Zoho applications provide better insights across the organization for better collaboration and faster, more comprehensive business decisions.

Investment Strategy

To best meet the needs of its growing client base, Zoho adopted several Intel® technologies so its data centers could accommodate larger-scale usage scenarios. Together, a combination of Intel® Xeon® processors, Intel® 3D NAND SSDs, and 25GbE Intel® Ethernet Adapter XXV710-DA2 make a substantial contribution to each data center's ability to handle increased traffic.

Intel® Technology Accelerates Data Centers Beneath the Cloud

At the beginning of the Zoho engagement process, a “Deep Dive” workshop explored ways in which Intel could bolster Zoho's existing data centers. The process led to a collaborative effort to explore Zoho's infrastructure in detail for possible areas of optimization.

To determine if Intel's newest generation of technologies would deliver the substantial data center improvements desired, a team comprised of Zoho and Intel Experts created sandboxed test systems for use in benchmarking. These test systems helped determine the optimal hardware configuration behind Zoho's massive cloud deployment. Using the latest processors, SSDs, and 25GbE Ethernet adapters – unseating the existing 10GbE network in critical system areas – the Zoho team witnessed significant performance and scalability increases while ensuring capability for security, failover, and other system requirements.

Once the sandbox system proved its capability to address Zoho's compute power and network I/O requirements, Zoho's engineering team worked closely with Intel and OEM teams to introduce these ingredients into Zoho's data centers in India and then deploy them in the production system at full scale.

Moving forward, in anticipation of further cloud optimizations, Intel will maintain ongoing engagement with Zoho's engineering team. The process will align with Zoho's growth path and Intel's longer-term cloud technologies roadmap. This process will ensure that Intel delivers the greatest levels of investment return for Zoho's ongoing needs.

Spotlight on Zoho

India's premier software-as-a-service provider, Zoho, serves over 35 million customers worldwide through its comprehensive portfolio of cloud-based business applications. Its flagship product suite, Zoho One*, offers more than 40 integrated applications which together comprise a holistic and cost-effective solution for corporate productivity and automated business processes. Today, enterprise, and small and medium business (SMB) customers depend on Zoho's applications to support sales, email and collaboration, human resources, finance, and customer relationship management (CRM). Zoho's infrastructure investments make its cloud deployment the largest in India, with support from nine data centers around the world.

Lessons Learned

  • During the process of evaluating, architecting, and implementing changes to Zoho's cloud infrastructure, the team shared best practices for similarly large deployments. The team also noted the importance of optimizing cloud-based applications to make the most of the new data center hardware.
  • Early collaboration with Intel teammates helped ensure the Zoho team learned about the benefits of the latest product offerings, and how those implementations could better support critical data centers.
  • The team performed a walkthrough of Intel's Bangalore data center, sharing perspectives on the benefits of product updates, networking best practices, and considerations for maximum uptime.

Technical Components of the Solution

  • Intel® Xeon® Gold 5118 processor
  • Intel® Xeon® Gold 5115 processor
  • Intel® Xeon® Silver 4114 processor
  • Intel® Xeon® Silver 4110 processor
  • 25GbE Intel® Ethernet Adapter XXV710-DA2
  • Intel® 3D NAND P4600 NVMe* SSD 1.6 TB

Explore Related Intel® Products

Intel® Xeon® Scalable Processors

Drive actionable insight, count on hardware-based security, and deploy dynamic service delivery with Intel® Xeon® Scalable processors.

Learn more

Intel® SSD DC Series

Intel® SSDs for the data center are optimized for performance, reliability, and endurance.

Learn more

Intel® Ethernet Products

Intel® Ethernet Network Adapters, controllers, and accessories enable agility within the data center to effectively deliver services efficiently and cost-effectively.

Learn more

通知および免責事項

インテル® テクノロジーの機能と利点はシステム構成によって異なり、対応するハードウェアやソフトウェア、またはサービスの有効化が必要となる場合があります。実際の性能はシステム構成によって異なります。絶対的なセキュリティーを提供できるコンピューター・システムはありません。詳細については、各システムメーカーまたは販売店にお問い合わせいただくか、http://www.intel.co.jp を参照してください。// 性能に関するテストに使用されるソフトウェアとワークロードは、性能がインテル® マイクロプロセッサーだけに最適化されていることがあります。SYSmark* や MobileMark* などの性能テストは、特定のコンピューター・システム、コンポーネント、ソフトウェア、操作、機能を使用して測定したものです。結果はこれらの要因によって異なります。製品の購入を検討される場合は、他の製品と組み合わせた場合の本製品の性能など、ほかの情報や性能テストも参考にして、パフォーマンスを総合的に評価することをお勧めします。詳細については、https://www.intel.co.jp/benchmarks (英語) を参照してください。// 性能の測定結果はシステム構成の詳細に記載された日付時点のテストに基づいています。また、現在公開中のすべてのセキュリティー・アップデートが適用されているとは限りません。詳細については、公開されている構成情報を参照してください。絶対的なセキュリティーを提供できる製品やコンポーネントはありません。// 記載されているコスト削減シナリオは、指定の状況と構成で、特定のインテル® プロセッサー搭載製品が将来のコストに及ぼす影響と実現されるコスト削減の例を示すためのものです。状況によって異なる可能性があります。インテルは、いかなるコストもコスト削減も保証いたしません。// インテルは、本資料で参照しているサードパーティーのベンチマーク・データまたはウェブサイトについて管理や監査を行っていません。本資料で参照しているウェブサイトにアクセスし、本資料で参照しているデータが正確かどうかを確認してください。// いくつかのテスト結果は、インテル社内での分析またはアーキテクチャーのシミュレーションあるいはモデリングで推定 / シュミレートされており、情報提供を目的として提供されています。システム・ハードウェア、ソフトウェア、構成などの違いにより、実際の性能は掲載された性能テストや評価とは異なる場合があります。

免責事項

1

パフォーマンス実績は2018年6月1日に実施したインテルのテストに基づくものであり、公開されているすべてのセキュリティー・アップデートが適用されていない可能性があります。詳細については、公開されている構成情報を参照してください。絶対的なセキュリティーを提供できるコンポーネントや製品はありません。

2

構成の詳細: 「整数演算スループット・パフォーマンスがノード当たり 4 倍向上」という記述は、SPECrate*2017_int_base を次の構成によるインテル社内プラットフォームで実行した場合の結果に基づきます (2018年6月現在)。ノード x 1、インテル® Xeon® プロセッサー E5-2690 x 2、メモリー総容量 128 GB (16 スロット x 8 GB、1600 MT/s DDR3 RDIMM)、ベンチマーク: SPEC CPU* 2017 V1.2、コンパイラー: インテル® Compiler IC17 update 2、最適化されたライブラリー / バージョン: IC18.0_20170901、その他のソフトウェア: MicroQuill* SMARTHEAP*、uCode: 713、OS: Red Hat* Enterprise Linux* 7.4、カーネル: 3.10.0-693.11.6.el7.x86_64 x86_64、スコア: 65.5。比較対象は、ノード x 2、インテル® Xeon® Platinum 8180 プロセッサー x 2、メモリー総容量 384 GB (12 スロット x 32 GB、2666 MT/秒 DDR4)、ベンチマーク・ソフトウェア: SPEC CPU® 2017、コンパイラー: インテル® Compiler IC18 OEM、最適化されたライブラリー: AVX512、uCode: 0x043、Red Hat* Enterprise Linux* 7.4, 3.10.0-693.11.6.el7.x86_64、スコア: 281。